Il dit que c'est sa meilleure offre – Est-ce vraiment le cas ?
Elle affirme qu'elle est d'accord avec vous – Devez-vous la croire ?
Cette entrevue s'est parfaitement déroulée ! – En êtes-vous bien sûr ?
Comment faire pour décrypter ces situations ? Joe Navarro et Marvin Karlins nous enseignent les gestes-clés de la communication non verbale. Or, ces gestes en disent long : un haussement de sourcils, des pieds qui tambourinent, un mouvement de recul... ils sont souvent plus justes et plus explicites que le discours conscient.
Apprenez à reconnaître ces signaux du corps a priori sans importance et pourtant lourds de sens !
Joe NAVARRO a travaillé durant vingt-cinq ans comme agent du contre-espionnage au FBI et dans le domaine de l'évaluation comportementale.
Marvin KARLINS est docteur en psychologie, diplômé de l'université de Princeton, et professeur à l'université de South Florida.
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